Refund policy

Wheel Light Express Return & Warranty Policy

Standard Product Warranty

All Wheel Light Express kits are covered by a 60-day limited warranty from the date of purchase. This warranty guarantees that the components are in working condition at the time of delivery.

Please note:

  • We only warranty complete kits. Replacement or individual items are not covered.

  • Products damaged due to external causes (e.g., accidents, improper installation, road debris, weather, or misuse) are not covered under warranty.

  • Once an item has been installed or attempted to be installed, it is considered used and is not eligible for return.

  • Warranty does not cover installation errors.

Portal Light Warranty

Due to the nature of their use and exposure to harsh environments, portal lights are sold as-is. We guarantee they are in working condition upon arrival. However, they are not eligible for warranty, return, or exchange under any circumstance.

General Warranty Terms & Stipulations

  • All warranties are non-transferable.

  • Warranty claims must be submitted within 60 days of the original purchase.

  • All returns, exchanges, or refunds are subject to a 7% restocking/processing fee.

  • Customers are responsible for all return shipping costs, except for items covered under warranty.

  • This fee and shipping requirement do not apply to items returned for manufacturer defects under warranty.

  • To qualify, returned items must be in new, unused condition and include all original packaging and accessories.

  • Restocking fees apply to both refunds and exchanges unless otherwise stated.

  • To file a claim, email wheellightexpress@gmail.com with proof of purchase and clear evidence of the defect (photos or video required).

  • Defective items may be replaced, but refunds will not be issued for used or installed products.

  • Any open return or exchange request not resolved within 30 days will be closed automatically.

  • No returns or refunds will be accepted for:

    • Used or installed items

    • Portal lights

    • Items past the 60-day window

  • Warranty is void if:

    • There is evidence of abuse beyond normal wear and tear

    • The product was repaired or modified by an unauthorized person

    • The item was purchased from an unauthorized seller or third party

Policy Changes:
Wheel Light Express reserves the right to update, modify, or change this warranty policy at any time without prior notice.

Final Note:
All transactions are considered final. Wheel Light Express reserves the right to refuse any return, exchange, or warranty claim at its sole discretion.